Last updated: October 2026
This policy applies to physical products purchased from SmartAdds.net, operated by LuckyKhail Consultants. Refunds for paid listing services are covered separately in our Refund Policy.
1. Order Cancellation
You can cancel an order before it is shipped by contacting us at contact@smartadds.net or +92 322 8555859. Once an order has shipped, it cannot be cancelled, but you may request a return under this policy.
2. Eligible Returns and Refunds
You may request a refund or replacement within 7 days of delivery if:
- The item arrived damaged or defective
- You received the wrong item
- The order did not arrive within 45 days of dispatch
3. How to Request
Email contact@smartadds.net with your order number and clear photos of the item and packaging (for damaged, defective or wrong items). We will reply within 2 business days.
4. Non-Returnable Items
Items that have been used, altered or damaged by the customer, and change-of-mind requests after delivery, are not eligible for a refund unless required by law.
5. Refund Processing
Approved refunds are issued to the original payment method within 7 to 14 business days. Your bank may take additional time to show the refund.
Contact Us
LuckyKhail Consultants
Alsaeed Center, 1st Floor, Fazal Elahi Road, Muslim Town More, Lahore, Pakistan
Phone: +92 322 8555859
Email: contact@smartadds.net